• customercare@cybercloud.net.ng
  • 02015152999
  • 090 4777 7734
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  • customercare@cybercloud.net.ng
  • 02015152999
  • 090 4777 7734
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Frequently Asked Questions

General
Account & Billing
Cybercloud Virtual Environment
Data Protection
Support

In simple terms, cloud computing allows you to rent instead of buying your IT infrastructure. Rather than investing heavily in software and hardware, companies opt to access their compute via the cloud and pay for the resources as they use it.

There are three main components of Cloud Computing Service; Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).

Please check "Products & Services" on the menu to see all our products. You can also request for product catalog.

Cybercloud offers top-notch technical support to all our customers. We also handhold customers during onboarding sessions to ensure seamless service delivery.

Kindly provide Cybercloud with your compute requirements, then a commercial will be sent to you. Upon confirmation of payment your account will be created.

We offer several payment methods;
• Bank Transfers
• E-Payment through CyberPay
Contact us if you have any questions about the payment methods through Customer Care
Cloud Servers are billed per month, quarterly and annually regardless whether the server is powered on or shutdown
Yes. Compared to private cloud, with Cybercloud you pay only for the resources allocated.
Cybercloud Platform is hosted on a Tier III Datacenter. Fully automated, User friendly, easy to use and you pay as you use.
There are various ways we recommend; • SSH • Remote Desktop for Windows • Management console (Portal)
Yes, within seconds of deploying a server.
We guarantee both Datacenter and Network uptime at 99.98%
You will have to contact Customer Care
We offer a suite of popular Linux distributions and Windows templates for fast server deployment. These include Debian, OpenSUSE, CentOS, Ubuntu, Fedora and Windows Server with different versions of each. You can upload other operating systems or your custom images, but charges applies.
VMware
Yes, you can migrate your workload from an existing cloud environment to Cybercloud Platform.
Yes, you can
You’ll need to enter the IP address of your cloud server and then authenticate using the username “Administrator” and your server password.
Yes, we do
Yes, we do but depends the context of the project.

We’re VMware Cloud Verified, ISO 22301, ISO 27001

Yes, we do. Please visit Cybercloudhost
Our data centres are certified for different requirements such as ISO9001, ISO27001, ISO 22301, ISO45001, OHSAS 18001, PCI DSS. Contact us for an up-to-date list of all certificate
It depends choice of preference; either Flash SSD or Object Storage HDD
This is subject to your mode of setup
Yes, you can. This is one of the advantages of cloud computing.
Yes, please
Please link our business catalog to this response.
Not by default. Full storage encryption can be challenging to install and maintain, so instead, we focus on making your storage devices secure without encryption. You are, of course, free to encrypt your storage if you wish.
Extremely secured with the capability of NSX, a micro-segment security layer on VMware and we allow other security functionality from third party security platforms.
You can do a network speed test manually by copying files between servers. Alternatively, you can test the network latency using ping on any device.
Yes, we do. For more information contact Customer Care

Yes, we do.

Yes, you can do this in our Private Cloud. Contact Customer Care.

We’re VMware Cloud Verified, ISO 22301, ISO 27001

Please visit Cybercloudhost
Yes. Cybercloud is fully NDPA compliant and we have followed similar principles for a long time, even before NDPA was introduced. Read more about NDPA and how it protects your privacy at our NDPA update.

We collect and process certain personal data ( KYC-Know Your Customer documents,billing and behavioural) in compliance with NDPA to enhance our services. This does not include any personal data stored on your cloud servers. Those are not accessible by Cybercloud and they are under your sole discretion.

Yes, it is

Yes, we do always. We have a friendly dedicated team of technical support specialists available 24/7. On average, we’ll respond in less than 3 minutes but depends on the severity of the technical issue(s)! We are happy to assist with any technical questions related to our infrastructure and services but are unable to manage any of our users’ cloud servers.

We can help you with any technical difficulties you might experience with our services and their use. Don’t hesitate to contact us and ask for help!

You can contact us via live chat, email us :  customercare@cybercloud.net.ng or sales@cybercloud.net.ng, or call : 02015152999, 090 4777 7734

Please contact our Customer Care. on customercare@cybercloud.net.ng or sales@cybercloud.net.ng or call : 02015152999, 090 4777 7734

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Contact Us

  • customercare@cybercloud.net.ng
  • sales@cybercloud.net.ng
  • 02015152999
  • 090 4777 7734
  • 12 Ologun Agbaje Street, VI, Lagos
  • Plot 1722, Ademola Adetokunbo Crescent, Wuse 2, Abuja

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